You call 911, then what happens?

The answer is complicated — and crucial

Sarah Spaulding, left, and Lindsey Guenthart are two of seven dispatchers working four, 10-hour shifts a week to answer all emergency calls, information requests and much more. Photo by Christina ManuelTo most, a puzzle is a way to pass time.
To Sarah Spaulding, Lindsey Guenthart and the five other Mariposa County sheriff dispatchers, that puzzle can be a life or death situation.
Every piece of information provided to the sheriff’s dispatch is like a different shape. And it’s their job to build ...

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